Are you worried that your AC is starting to break down? Have you noticed that there’s a lack of air coming from your registers? Do you feel as if the temperature isn’t what the thermometer reads? If so then you need to find AC repair in Phoenix.

As all Phoenix residents know, there’s never a good time for your air conditioning to break down. You need to learn all that you can about how to find the right repair service to get it back into fighting shape.

See below for several tips that you should use to find the best AC repair in Phoenix that you can use time and time again.

1. Search Online Reviews

Perhaps you’ve recently moved to Phoenix and aren’t familiar with the local businesses. Maybe you have used an AC repair service in Phoenix before but weren’t happy with the results.

No matter what your situation, you can use online reviews to get a better feel for the best air conditioning repair services in the area. These are written up by previous clients who will express whether or not they were happy with the service they received.

Be sure to look into both the ratings and comments they leave behind. When sorting through the comments, be sure to ask yourself some questions:

Was the client happy with the service they received?
What service did they have performed?
Did they mention a name in their positive/negative review?
How was the customer service?
Are there any mentions of the price?

Answering these questions will help you find the right service for your needs. Ideally, you want to find an AC repair company that you can call at any time. They’ll think of the longevity of your AC unit and troubleshoot any problems that arise now or in the future.

2. Search for a Variety of Services

The air conditioning is certainly an important piece of your home, but it’s part of a larger unit—your HVAC system—that also needs proper care and maintenance.

When looking for an AC repair company in Phoenix, be sure to consider the variety of services that they offer. The more services they offer, the better the relationship that you can build with them.

Think of it this way: rather than calling 2 separate companies, one to fix your AC and one to fix your HVAC system, you can call the same company for both. That means fewer appointments you need to book, less money you’ll spend, and more trust built with their service.

Also, consider which ones offer 24-hour AC repair in Phoenix. Air conditioning units fail at all hours of the day and night. If yours goes out at night, you want to make sure it’s fixed by the time the sun rises.

Be sure to ask the company that you’re considering the different services that they offer. Do they offer installation on your next air conditioning unit? Do they have heater installation and repairs? If you own a business, do they offer commercial HVAC repair as well?

3. Look for Excellent Customer Service

Customer service is everything. If you don’t hire an air conditioning service in Phoenix that prioritizes it, then you might be in for a world of hurt.

Without a customer-first mindset, the AC repairmen/repairwomen are more likely to offer negligent services. That could result in further complications to your AC unit, making your home unbearable to sit in.

Fortunately, you can gauge whether or not a company has good customer service almost instantaneously. First, use the online reviews (as previously mentioned). Next, reach out via phone to get a better feel for their service.

Do they take the time to talk with you or are they rushing you off the phone? Do they answer your questions knowledgeably or do they beat around the bush? Are they willing to meet your budget? The way they talk to you on the phone is often indicative of the service you can expect.

4. Get Everything in Writing

An AC repair service can make you verbal promises until the cows come home, but those promises and guarantees mean nothing until they’re put in writing.

Are they offering you a lower price than other services in town? Be sure to have them send you a price quote. Do they have a warranty they can offer you? Get them to send over documentation that highlights all the details of the warranty.

Verbal conversation is a great start, but trustworthy AC repair services are the ones that aren’t afraid to put their prices, expectations, and services in writing. It helps you build trust with their brand.

5. Look for ROI, Not the Lowest Price

If you can find a reputable service with the lowest price in town, great. However, price isn’t the only factor you should consider as you hunt for an AC repair service.

If the price seems too good to be true, then it probably is. That company might not have proper insurance, proper experience, etc.

Instead, look for the highest return on your investment. What warranty comes with the AC repair service? What’s the total cost after all fees are applied? How quickly can they fix the issue? Be sure to see if you can negotiate the price a bit.